Zendesk Relate · Denver 2026
Talk to a specialist
Voice AI in GA. Agentic AI for email on every Suite plan. Agent Builder. The three releases from Zendesk Relate land directly on your operation, within the next 90 days.
Our team was there. We talked to the roadmap. Now we want to translate what we saw into a direct read of your scenario.
Talk to our specialistsVoice AI, Generally Available
AI-powered voice support live in production now. Not a roadmap item, a real option for your operation.
Agentic AI for email
Autonomous triage and resolution on email, included in every Suite plan. If your team still does this by hand, there's a measurable gap here.
Agent Builder, new architecture
No-code construction of AI agents. Cuts maintenance overhead and accelerates the go-live of new flows.
New feature announcements aren't the problem. The gap is turning them into real operational results, without getting stuck in implementations that never reach go-live.
Platforms in production that don't produce performance. Licenses paid, operations stuck.
Voice AI and Agentic AI require structured data. Without integration across systems, the model doesn't learn.
Voice, email, and chat run in silos. The customer notices before your dashboard does.
CX leaders need to demonstrate financial impact. Without KPIs defined before implementation, the case doesn't hold.
Aktie Now is not just an integrator. We are the end-to-end CX partner that combines strategic diagnosis, platform implementation, AI automation, and managed operations under a single accountability, with KPIs defined before go-live.
After Zendesk Relate, our specialists are ready to translate the Voice AI, Agentic AI for email, and Agent Builder announcements into a 90-day plan calibrated to your scenario, not a generic market one.
See which solution fits your scenarioCX Maturity Diagnostic
We assess your operation across 5 dimensions before recommending any technology. Strategic clarity on where Voice AI and Agentic AI generate the most impact for your business.
Implementation & Automation
We put Voice AI, Agentic AI, and Agent Builder into production, integrated with your CRM, ERP, and legacy systems. No data silos, no operational friction.
Managed Operations & AI Ops
We stay in production with structured reviews, continuous model evolution, and performance reporting, until the impact is measurable for the C-suite.
Three integrated pillars. One accountability. Measurable results.
CX Design
Strategic clarity on where Voice AI and Agentic AI generate the most impact for your business, before any investment.
CX Technology
We implement Voice AI, Agentic AI, and Agent Builder integrated with your stack, with structured data and models ready to evolve.
CX Operations
Managed operations, AI Ops, and continuous model evolution, so your CX investment keeps compounding.
Twenty minutes with one of our specialists. We map what we saw at Relate against where your team is today, and where you're trying to go. No deck. No pitch. Just a real conversation.
Book 20 minutesFelipe Capusso, Managing Director · Aktie Now US